Our business today
From a traditional motoring and cycling retailer a decade ago, we have evolved into a consumer and B2B services-focused business with a greater emphasis on motoring.
Highlights
12,500
helpful colleagues
>20m
loyal customers
6.5m
Halfords Motoring Club members
68.3
Net Promoter Score
Motoring
Our goal is to become the definitive destination for all motoring needs. By creating a seamless journey across online, garage, mobile and in-store touchpoints, we are building an ecosystem that supports drivers through every stage of vehicle ownership.
79%
of sales are from Motoring
Services
Our Autocentres segment has grown significantly, resulting in a larger proportion of revenue derived from services. However, around 80% of service events take place in our retail car parks, and the checks and fitting services we provide in store represent a critical differentiator versus other retailers.
52%
of sales are service related
B2B
Our B2B operations, encompassing fleet services, CFS, Cycle2Work, Trade Card and Avayler, broaden our addressable market and deliver a growing base of recurring, contracted revenues that are more resilient to fluctuations in consumer demand.
30%
of sales are B2B
The nation’s choice
A single provider for every motoring need
In Motoring, customers can access advice from our knowledgeable colleagues alongside a wide range of vehicle checks and fitting services which are not available anywhere else, on demand in our 370 retail stores. Where more complex servicing needs are identified, customers can be booked into one of 496 local Halfords garages for a low-effort solution from a trusted national brand.
Out front in Cycling
In Cycling we are the clear market leader, with a breadth of offer that spans all customer needs – from our trusted, great value own-brands such as Apollo and Carrera, through the award winning Boardman range, to a comprehensive selection of branded performance bikes and accessories available via Tredz.